Help Center
Do you need support with our plugins?
Things don't always go as expected, and Undermax really wants you to have a good experience. That's why we're providing you with a list of tips and advice to see if we can help:
No, Undermax's plugins are designed for RPG MAKER MZ, and are only compatible with that version of the program.
We know there are a lot of plugin creators for RPG MAKER MZ, and that's why each of them has their own way of doing things, so compatibility between plugins can't always be guaranteed. We recommend that before purchasing a plugin, consult and inform yourself about the compatibility between them. Undermax works under RPG MAKER MZ: "Vanilla" this means, on RPG MAKER MZ without modifications or additional plugins installed. (As it comes from the factory) ensuring that its plugins work correctly with the base engine of the program.
We recommend that you first make sure you are using it correctly, review the documentation or watch the video associated with the plugin. After making sure of this, check the debug console (F12) and see if there is an error or notice when you run the plugin. If none of this helps, we recommend contacting Undermax to see what could be happening.
If the feature you need is mainly related to the plugin and does not modify its main functionality, you can request such functionality in the comment area of the desired plugin. Undermax will try to inform you whether that feature can be incorporated or not, and if so, will let you know the timeframe in which it can be done.
Generally, Undermax does not work on direct commissions, as he prefers to dedicate time to plugins for the community. However, you can try requesting a plugin in a message, and you will be informed whether it is possible to do it or not.
Certainly, however, keep in mind that systems that significantly modify the RPG MAKER MZ will not be undertaken; it must always be an "add-on" to the already existing main systems. This means that plugins like the following will not be made:
- Battle systems.
- Complex systems or those requiring the replacement of several main functions of the program.
- Interface designers (e.g., "HUD MAKER").
- External programs to RPG MAKER MZ.
- Among others.
Yes, we have updated the system and now it is much easier to see! You can do it from the "Plugin List" page. Use the Filter to choose which Bundle you want to view, and all the plugins corresponding to that bundle will be filtered and included.
Contact Methods
Through comments on the plugin post
Communication is crucial to solving problems, and maybe your problem could be someone else's, which is why we suggest posting a comment on Itch.io explaining the problem. Undermax will respond as soon as possible and will try to give you a solution or an answer to your message. We encourage users to use the comment area of the Itch.io platform, so if another user has a similar problem, they can find the solution right there.